Frequent air travelers may already have figured this one out, but this has proved helpful to me. I hope it will be helpful to you.
Advice on what to do when you are at the airport and discover your flight has been delayed:
It has been my experience that airlines representatives will avoid direct lying, but may not always tell the truth (exactly) and often not the whole truth (especially not in announcements). So the challenge is to figure out what are the right questions to ask. Questions that will compel them to deliver real information (Vs whatever they need to do to keep everyone calm).
So if there’s a delay, start with the question:
– Is the equipment in? (that is, is the plane assigned to fly you out actually here). This is especially important when there are weather issues.
If it is not, where is it coming from? Has it taken off? If not, why not, are planes taking off from that airport? How long does it take to get here from there? Have there been delays landing at your airport.
If it is in, why is there a delay?
– Is it mechanical (what is wrong, what is happening, any time estimate? is there an alternative plane available if it doesn’t get fixed? Is there an alternative flight available if it doesn’t get fixed?)
If it is not mechanical, what is it? Are all the crew here? If not, where are they coming from? When will they likely arrive? This usually doesn’t come into play unless a plan is delayed a long time & at a late hour, but crews can “expire” or time out. They are legally mandated not to work for more than a certain number of hours. Once thunderstorms kept all planes grounded for hours until quite late at night. Planes had to wait for a certain amount of time after any lightning event and there came a point that a couple of members of the crew would simply time out. There were no replacements available at that point, so the flight would be cancelled & we’d all have to go home & come back the next day. We squeaked in, but it’s worth asking about the crew if you’ve had a long delay & need to get a clearer picture of the variables to make plans.
My eye opening experience was once when I was flying out of Toronto, and the plane was delayed.
Airline: board indicates flight is 1/2 hour delayed. It’s winter and there is “weather.”
– Me to airline representative behind gate: why is it delayed? Is the equipment in?
– Airline: Equipment coming in was delayed, but is due in shortly & we’ll turn it around quickly.
– Me: Where is it coming from?
– Airline: (pause) I’ll have to check….. Chicago.
– Me: Thanks–but isn’t the weather coming from Chicago? Has it taken off yet?
– Airline: (pause) I’ll have to check….. No it is still on the runway.
– Me: Oh. Thanks. Are any flights taking off from Chicago right now?
– Airline: (pause) I’ll have to check….yes, they have just started flying out of Chicago.
– Me: Do you know where it is in line for take off?
– Airline: I don’t know, but it’s on the runway, not at the gate, so it’s in line (a bit long-suffering at this point).
– Me: Great! Once it takes off, how long a flight is it from Chicago?
– Airline: A little over an hour.
– Me: And then it’s about 1/2 hour to turn the plane around, right?
– Airline: Yes (a bit terse).
– Me: So with waiting for take off, travel time and turnaround time, it doesn’t look like the 1/2 hour late on the board is likely to happen, more like 2 hours if we’re lucky, right?
– Airline: (surly) Yes.
– Me: Thanks. Guess I’ll go get something to eat….
And remember, don’t kill the messenger. They are a key player in helping you, so alienating them by venting is not only not fair, it is not in your best interest.
So the moral of this story (and so many others) is:
What questions should you be asking?
0 0 Read moreby Linda O. Johnston
It’s February. I’m obsessed.
With what? Planning for the March release of BEAGLEMANIA, the first in my new Pet Rescue Mystery series, a spinoff from my Kendra Ballantyne, Pet-Sitter Mysteries. It’s all about Lauren Vancouver, who was introduced in HOWL DEADLY and also appeared in FELINE FATALE, both Kendra mysteries. She runs a no-kill animal shelter in the San Fernando Valley. Saving animals is her obsession. Poor thing will soon start tripping over dead bodies, too.
I believe that all of us write, in some ways, about our obsessions. Romance is certainly something we all obsess over at times. Mysteries and suspense? Less so, maybe, but those of us who write cozy mysteries often feature protagonists who engage in hobbies or other ventures that we love–while they’re solving murders, too.
I love it each time one of my books is released. This one, though, is in some ways more exciting. Why? Maybe it’s because, like Lauren, I’ve become a bit obsessed with pet rescue issues. I volunteer as a dog adoption counselor at Pet Orphans of Southern California. And I just became the LA Pet Rescue Examiner. Be sure to come and check out my Examiner.com articles!
Some of my excitement is because this will be the launch of a brand new series that addresses difficult issues in a way that, I hope, is both amusing and educational. For example, BEAGLEMANIA starts at a puppy mill rescue. The stories are cozy mysteries, so of course there are murders that get wrapped up at the end. In the Pet Rescue Mysteries, “no-kill†refers to pets, not people!
So far, no shapeshifters have appeared in my Pet Rescue Mystery manuscripts. I’m saving them for my upcoming Harlequin Nocturnes, which I’m also looking forward to. But you can see that all my obsessions seem to involve animals.
What are your obsessions, and do you write about them?
Be sure to watch for the new Lauren Vancouver, Pet Rescuer series! The first book BEAGLE MANIA will be out in March 2011. It’s a spin-off from the Kendra series, and Lauren was introduced in HOWL DEADLY.
Linda O. Johnston
http://www.lindaojohnston.com/
http://www.killerhobbies.blogspot.com/
by Rebecca Forster
When I was asked out on my first dinner date, my mother gave me some sage advice: “Order Chicken Kiev.â€
To this day, I don’t know if my mother was being considerate of my date’s financial status (Chicken Kiev was the cheapest thing on any menu) or was worried that I would be considered high maintenance and never be asked out again. Either way, I ate so much Chicken Kiev back then I thought I might be Ukranian.
Which brings me to the topic of the day: frugality. I don’t eat Chicken Kiev any longer (I’m not even sure I could look at it) but I do clean my own house, make most of my own clothes and serve leftovers for dinner. Yet, when it came to books, frugality was never a consideration. I know what it takes to write a novel. It is damn hard work. As an author, I hope that readers realize that they are paying for my effort in the same way I benefit from the expertise of anyone whose service I purchase. So, when I found a site called The Frugal E-Reader I had a few questions about books and price.
Enter Elizabeth Trudgeon Brown, Founder of the Frugal E-Reader: Kindle Finds for Under Nine (dollars), a review site for Indie and traditionally published authors alike whose books are available digitally. I wanted to ask her what role frugality plays in this new age of publishing.
Why did you decide to blog about inexpensive (some would say cheap) books instead of books in general?
While I was eagerly waiting for my Kindle to arrive this summer, I spent a lot of time at the Kindle Store and Discussion Forums searching for books to read. I caught a few discussions about $9.99 being the price cap that eBooks are generally accepted at, or that some readers were frustrated about prices being over $9.99 since the Agency Model took affect. I started to search for books that were under that threshold, and was pleased to find that so many were available! I decided to create a place that readers could come to so that they wouldn’t have to spend a lot of time and effort researching for themselves.
Your reviews are exceptionally detailed – nothing frugal there. Do you find your frugal followers lean toward one genre or another?
Mystery, thriller, or suspense titles are generally popular among the readers of The Frugal eReader. Classics are also widely accepted, so whenever I come across a classic novel that is under $9.00, I’m sure to include it. However, I believe each genre has its own following and as long as the specific premise is intriguing, it actually doesn’t matter what genre a title falls under to do well.
Are you setting a new decision matrix by leading with price?
When I first started to search for books to read on my Kindle, I was thrilled to find that along with some traditionally published books, there is a whole community of self-published authors that offer their books at lower prices. Without my Kindle and the many hours I spent searching for books, I may have never known of these authors or books. I’m not necessarily trying to set a new decision matrix; my goal is to provide one place where readers can discover books and authors at great values.
Do you think this ‘frugal’ approach creates a new mindset among readers?
Will they continue to expect the same quality and length of work for ever lower prices?
I don’t believe that quality should always be directly related to cost. Though something may be “frugal,†it shouldn’t mean that it can’t be of great value, and vice-versa. Whether a book is $0.99 or $9.99, readers won’t enjoy coming across typos, grammatical errors, or formatting issues.
One of the biggest complaints of digital books (especially Indies) is that there is no editorial oversight. Do you think ‘frugal E readers’ are more forgiving of editorial mistakes because of the lower prices?
I’m sure readers can be more forgiving of certain editorial mistakes with self-published authors – but to an extent. Though self-published authors may not have the immediate means to hire professional editors, proof readers, or artists, they should still put as much time and effort into proofing and editing their work as they have possible. The big picture is important here; with the expansion of the eBook market, readership and revenue are likely to increase. The possible additional funds should be used for additional editing, cover art, or anything else to improve upon the published work. No matter what the market is, investing revenue to improve upon or expand awareness of a product is essential to increased success.
I have seen discussion boards where readers resent paying for digital books. They believe since they are uploaded so easily they should be the lowest price – free, in the ideal world. What would you say to them?
In most cases, the eBook version is the lowest price. Although the price may still seem high for a digital copy (say $9.99), you could pay up to $24.99 for the same title if you were to purchase the paperback or hardback version. The higher price is understandable because in printed books, there are additional costs. However, there are rare occurrences where the Kindle price is more expensive than the paperback… this could potentially be due to the high demand of that particular eBook, or the fact that the digital version provides instant gratification.
I can understand how people may feel that the digital versions should be free, especially if they have already purchased the same title as a paperback or hardback. We may see this one day, as we do now with our music or certain DVDs and Blu-Rays. However, readers should also keep in mind that what we are essentially paying for is the story; the time and effort the author took to create it, and the intellectual entertainment that the story provides – no matter what format it’s in.
What is your advice to traditionally published and Indie authors regarding price as they enter this market?
I hope that the authors see the value in maintaining reasonable prices for their work as the market for eBooks continues to increase. They shouldn’t fear pricing their books low – especially if they are newcomers to the publishing world. Let me reiterate that price does not always correlate directly with quality. A lower priced book should not mean that it’s “cheap†in the sense that it is poorly written, or poorly formatted. When an unknown author enters the market, they should consider pricing their work as a means to develop their brand. Also keep in mind that a reader may be more inclined to purchase the work of a new author at a lower price – less risk. Once the author can establish themselves and the demand for their work increases, then prices can be adjusted accordingly.
Check out The Frugal eReader at:
Blog: http://www.thefrugalereader.com/
facebook: http://www.facebook.com/pages/The-Frugal-eReader/101086513289732
Twitter: http://twitter.com/FrugaleReader
It is a new year and January is speeding by. I have not done as much writing as I had planned on. I started a new job and I am getting adjusted to that, but it is still taking more hours than it will once I get adjusted. At least I get to work from my couch or my desk. The problem with working from the desk is that Chewbaca, my dog, thinks I should play ball with him.
I started my alternative universe book the first week of January, got to page eight and got Pax into the new universe. Then I went back to work on it and somehow I had deleted it. I guess it got mixed up with the essays I was grading. I could not find it anywhere. It bummed me out.
I managed to get back to page two, but that is as far as I have gotten. Pax is back in the alley in
If I can get Pax back to the alternate universe, I might start making progress. Next week. I don’t have so many essays to grade, so I hope to get writing done.
I am missing my old job a little less, but that has also been keeping me from writing. Changing jobs is so stressful.
Everyone have a productive and happy month.
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